We celebrate restaurants and suppliers

who are good businesses

Restaurant Resource Privacy Policy

Welcome to Restaurant Resource’s privacy policy (the “Policy”). This Policy applies to xx, whose current registered office is xxx (company number xx) (“Restaurant Resource”), a platform solution provider.

This Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from), how we look after and process your personal data when you are a customer of Restaurant Resource or the Restaurant Resource   (and are subject to the relevant Conditions) and will also tell you about your privacy rights and how the law protects you.

 YOUR GUIDE TO our Policy Details AND IMPORTANT INFORMATION

Important information and who we are

Purpose of this Policy

This is the Policy referred to in the various Restaurant Resource Terms and Conditions that is applicable to our products and services (the “Conditions”). Terms defined in the relevant Conditions shall have the same meaning in this Policy. Unless this is otherwise defined in this Policy.

This Policy applies to any natural person (a “data subject” or “you”) when you purchase goods or services from Restaurant Resource or in relation to whom Restaurant Resource receives personal information in relation to the purchase of said goods or services. 

In addition, this Policy aims to give you information on how the Restaurant Resource   collects and processes your personal data through your use of this website, including any data you may provide through this website, when you sign up to our newsletter, log into and use our platforms or take part in a competition, or an event.  

It is important that you read this Policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Policy supplements other notices and privacy policies and is not intended to override them. We may update this Policy at any time.

Children

This website is not intended for children, and we do not knowingly collect data relating to children.

Controller

Restaurant Resource is a ‘data controller’. This means that we are responsible for deciding how we hold and also use personal information about you. We are required under the General Data Protection Regulation 2016/679 (“GDPR”), the UK GDPR (the GDPR as implemented into UK domestic law) and the UK Data Protection Act 2018 as applicable, (the “Data Protection Laws”) to notify you of the information contained in this Policy.

Contact details

If you have any questions about this Policy or our privacy practices, please contact us by email at privacy@restaurant-resource.com

You have the right to make a complaint at any time to the relevant regulator. For example, the Portuguese regulator for data protection issues is the CNPD (https://www.cnpd.pt/) and the UK regulator for data protection issues is the Information Commissioner’s Office (ICO) (www.ico.org.uk). Please see the section below on your legal rights within this Policy for more information. We would, however, appreciate the chance to deal with your concerns before you approach the relevant regulator so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our Policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements/notices. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Processors

We use data processors who are third parties who provide elements of services for us. We have Data Processor Agreements in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organization apart from us or further sub-processors who must comply with our Data Processor Agreement.

Where we share your personal data with organizations located in third countries that are not covered by an adequacy decision, we rely on standard contractual clauses (SCCs), with the UK Addendum where required, as our mechanism to safeguard the transfer.

The key processors we use are:

The data we collect about you 

Personal data, or personal information, means any information about a living individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you as follows:

• Identity Data

  includes (where applicable) first name, last name, username or similar identifier, title and date of birth;

• Contact Data

  includes (where applicable) billing address, delivery address, business email address and business telephone numbers and other contact details that you voluntarily provide to the Company to set up an account and profile with Restaurant Resource;

• Financial Data

  includes (where applicable) bank account and payment card details;

• Transaction Data

  includes (where applicable) details about payments to and from you and other details of products and services you have purchased from us;

• Technical Data

  includes (where applicable) internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website;

• Profile Data

  includes (where applicable) your username and password, purchases or orders made by you, your interests, preferences, event attendance, feedback and survey responses;

• Usage Data

  includes (where applicable) information about how you use our website, products and services; and

• Marketing and Communications Data

  includes (where applicable) your preferences in receiving marketing from us and our third parties and your communication preferences, as well as any third parties we have a sponsorship agreement with, where you have opted-in through a third party and we subsequently contact you for marketing purposes.

We do not collect any Special Categories of Personal Data  or Sensitive Personal Information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.

We do not envisage that any decisions will be taken about you using automated means. However, we will notify you in writing if this position changes.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of an Agreement we have with you, and you fail to provide that data when requested, we may not be able to perform the Agreement we have or are trying to enter into with you (for example, to provide you with services). In such circumstances, we may suspend the service and/or terminate the Agreement.

How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your identity, contact and financial data by filling in forms or by corresponding with us by phone, email or otherwise. This includes personal data you provide when you:
• create an account and become a user of our platform;
• subscribe to our service or publications;
• connect directly with other companies (as we offer you the opportunity to access others’ organizations for our directories);.
• request to take part in marketing and/or for it to be sent to you;
• enter a competition, promotion or survey; or
• give us feedback or contact us.

Third parties or publicly available sources

We may receive personal data about you from various third parties (e.g. analytics providers (such as Google based outside the EU/UK) and public sources such as:

• Contact, financial and transaction data from providers of technical, payment and delivery services.
• Identity and contact data from data brokers or aggregators.
• Identity and contact data from publicly available sources 

Technical data may come from the following parties:

• advertising networks (such as LinkedIn based outside the EU/UK); and
• search information providers (such as Google based outside the EU/UK).

reCAPTCHA

To prevent spam and protect our website from malicious attacks, we use Google reCAPTCHA, a tool provided by Google LLC (“Google”). For the European region, Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services.

A “CAPTCHA” is a test to tell humans and bots apart. It is easy for humans to solve, but hard for “bots” and other malicious software to figure out. With the classic CAPTCHAS, you usually had to solve text or image puzzles for verification. reCAPTCHA from Google mostly spares you the trouble of solving such puzzles. With the new Invisible reCAPTCHA version, you do not even have to check the box. How exactly this works and, above all, what data is used for this purpose is explained in this privacy policy. 

By adding reCAPTCHA to our site, we can block automated software while helping us welcome real people like you. 

1. First, the reCAPTCHA algorithm will check to see if there’s a Google cookie placed on the computer being used. 
2. Then, an additional reCAPTCHA-specific cookie will be added to your browser, (with reCAPTCHA, a JavaScript element is embedded in the source code and then the tool runs in the background and analyzes your user behavior), and a complete snapshot of the browser window at that moment in time will be captured, pixel by pixel.
3. From these actions the software calculates a so-called Captcha score

Some of the browser and your information collected at this time includes:

• All cookies placed by Google over the last 6 months
• Referrer URL (the address of the site from which the visitor comes)
• IP address (e.g. 25.123.21.1)
• Mouse and keyboard behaviour (every action you perform with the mouse or keyboard is saved)
• The CSS information for that page;
• The date;
• The language your browser is set to;
• Any plug-ins you have installed on the browser;
• All JavaScript objects; and
• The data you supply via a form.
• Information about the operating system (software that allows your computer to run. Known operating systems are Windows, Mac OS X or Linux)
• Cookies (small text files that store data in your browser)
• Screen resolution (shows how many pixels the image consists of)

Google does not disclose in detail the quantity and type of data it stores. There is reCAPTCHA demo version from Google at www.google.com/recaptcha/api2/demo. 

This data is collected and processed by Google in accordance with its privacy policy, which you can review on its website. More information can be found at Google reCAPTCHA and Google’s Privacy Policy. By using our website, you agree to the use of reCAPTCHA and the processing of your personal data by Google. Please note that if you do not agree to these terms, you may not be able to access certain parts of our website that require reCAPTCHA verification. If you have any questions or concerns about our use of reCAPTCHA, please contact us.

Cookies

This site uses cookies which are small text files that are placed on your machine to help the site provide a better experience. In general, cookies are used to retain your preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. 

We use cookies and common data collection technologies, including technical data about your equipment, browsing actions and patterns.associated web beacons and transparent GIFs associated with cookies, on our newsletters and in our email campaigns to collect information both on an aggregate and individual basis, but we do not disseminate such data to third parties. We may also receive technical data about you if you visit other websites employing our cookies. 

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the Agreement we are about to enter into or have entered into with you; 
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; 
• Where we need to comply with a legal obligation; and
• Where we need to assist the emergency services in an emergency (legitimate interests and, in some circumstances, vital interests).

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. 

Promotional offers from us

We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your “opt-in” and recorded consent before sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

You can ask us or third parties to stop sending you marketing messages at any time by a) logging into your website portal (if applicable to you) and checking or unchecking relevant boxes to adjust your marketing preferences; b) following the opt-out links on any marketing message sent to you; or c) by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosure of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table above.

• members of Restaurant Resource; 
• external third parties, to include: partners, suppliers, consultants, sub-contractors or agents engaged by Restaurant Resource for the purpose of performing the Agreement for the goods or services or other parties engaged to perform services for, or on behalf of Restaurant Resource; 
• persons making a complaint or an enquiry in relation to the use of the service; 
• credit reference and debt collection agencies; 
• appropriate authorities for the purpose of preventing fraud, theft and other unlawful activity; 
• commercial partners for joint promotions with that third party: and
• If there is a change (or expected change) in who owns Restaurant Resource or any of Restaurant Resource’s assets, Restaurant Resource might also share personal information to the new (or prospective) owner. If Restaurant Resource does, that party will have to keep the shared information confidential.

Restaurant Resource may also be required to share your personal information with a third party or body in circumstances where such disclosure is required to satisfy any applicable law or regulatory requirements. Disclosures to law enforcement agencies, regulatory organizations, government bodies or agencies, courts or other public authorities may occur if Restaurant Resource is authorized or if it is required, by law to do so.

International Transfers

Restaurant Resource may need to transfer your personal information to a jurisdiction that is outside of the UK and the European Economic Area (“EEA”). The EEA consists of countries in the European Union, Iceland, Liechtenstein and Norway. They are considered to have equivalent laws when it comes to data protection and privacy. This kind of data transfer may happen if, for example, a member of the Restaurant Resource, a Restaurant Resource supplier or a service provider is based outside the UK or the EEA. Or, if you use Restaurant Resource’s services and products while visiting countries outside these jurisdictions. 

If Restaurant Resource sends your information to a jurisdiction that is not in the EEA or the UK, Restaurant Resource will make sure that your information is properly protected. Restaurant Resource will also ensure that there is a legal agreement that covers the data transfer. In addition, if the country is not considered to have laws that are equivalent to EU data protection standards, then we will ask the third party to enter into a legal agreement that reflects those standards.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Restaurant Resource makes no warranties, express, implied or otherwise as to the ultimate effectiveness of these measures. You remain responsible for protecting your sign-in credentials and for the security of information in transit to us over the Internet

E-Commerce Transactions

Payment information that is collected by us and/or our payment processor is used to check your purchasing qualifications and to bill you for products and services. When you place an order online with us, your personal details and credit card information are scrambled using industry-standard SSL (Secure Sockets Layer) encryption technology before being sent over the Internet. Although we cannot guarantee encryption or the privacy of your personal details and credit card information, SSL makes it very difficult for your information to be stolen or intercepted while being transferred. 

Our credit card transactions are processed by several companies. All information sent to those companies is encrypted, which will protect it against disclosure to third parties. When we receive your order, it is kept encrypted until our credit card processor is ready to process it. When you conduct a transaction with a third party to whom you are linked from one of our websites, you should review such vendor’s policy regarding e-commerce transactions on their website. Restaurant Resource is not responsible for products and services transactions that are consummated at third party websites.

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us.

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your Legal Rights

If you wish to exercise any of the rights set out above, you should contact Restaurant Resource.

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

In detail, you have the right to:

Request access to your personal data  (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: 

• If you want us to establish the data’s accuracy.
• Where our use of the data is unlawful but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims. 
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if the request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.